Frequently Asked Questions:
How do I contact you?
You can either use the contact form on the website or email me directly at firstname.lastname@example.org. I will do my best to respond within 2 business days (Monday through Friday 9:00-5:00 PST).
When will my order be shipped out and does it include tracking?
During the current pandemic, shipping is being done 1 to 2 times a week. You will receive an email with tracking info as soon as your order has shipped. If an item is pre-order/dyed-to-order, it will be labeled as such on the website along with a processing time before shipment.
All items will be shipped via the United States Postal Service. Tracking is available for orders within the U.S. International shipping does not include tracking outside U.S. borders.
Please note that once the item is picked up by USPS, the postal service is responsible to get it to you within the time frame and the shipping time is an estimate and is not guaranteed by USPS. Please contact USPS (usps.com) or your local post office to inquire about any packages that haven’t been received. International orders can take 3-6 weeks for delivery.
Please make sure to double check your shipping address before submitting your order. I will ship to the address you provide. If there is an issue delivering to the address you provided and it is returned to me, you will be responsible for the re-shipping costs.
You will receive an automatic email the day your shipping label is printed and that email will include the tracking information for your package. Your item is then shipped either the same day or the next day.
How do dyed-to-order/pre-order listings work?
This means that your yarn will be dyed after you have ordered it. Most dyed-to-order/pre-order yarn will ship approximately 3 weeks from the date they were ordered. Please see individual item pages for more specific information for that colorway or set.
Does shipping include insurance?
First Class Mail does not include insurance while Priority Mail does include $50 USD of shipping insurance through USPS for packages within the U.S. If you want your package insured, please choose Priority Mail. If you need to file an insurance claim for a lost or damaged package you will need to contact USPS. Once the package is picked up by USPS, the owner of the package is now you.
International shipping does not include insurance.
Why does my colorway look different from the picture on your website?
One of the beauties of hand-dyed yarn is that each skein will be slightly unique - some may have more speckles, some a little more concentration of a color. While I do use specially crafted formulas to keep colorways as consistent as possible, no two skeins will be exactly the same. I recommend that you alternate skeins every couple of rows when using more than one skein of the same colorway. If you order multiple skeins, I will match them as best I can.
Please note that while I always try to capture the colors correctly when photographing, with different monitors colors can vary greatly in appearance.
Do you dye custom colorways?
I am not able to dye custom colorways at this time. However, I am always open to suggestions!
How do I care for my items knit out of Speckled Finch Studios yarn?
Soak your hand knits (separately) for 5 minutes in cold water with a gentle detergent. Minimal bleeding can occur with the first few washes (especially with rich colors). Although super wash yarns can be machine washed, l always recommend hand washing for longevity. Lay flat to dry.
When I soak my project, the yarn is bleeding a little--is that normal?
A little dye bleeding is normal for the first couple of washes--especially if the colorway is rich. While yarn is rinsed after it is dyed, it is possible for some excess dye to remain. Try soaking your hand knits (separately) for 5 minutes in cold water with a gentle detergent and repeat this process as necessary until the water runs clear. Although super wash yarns can be machine washed, l always recommend hand washing for longevity. Lay flat to dry.
Using a color catcher can also prevent any excess dye from getting on other colors in your project. Color catchers can be bought commercially and you can also find a tutorial for making your own here.
Do you sell wholesale?
I'm always open to discussing options! If you are interested in offering my yarn wholesale, please contact me at email@example.com.